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Beauty Expert Help FAQ News
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
You will have until 31/01/18 to return any orders placed between 31/10/17-24/12/17.
All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.
Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.
|25 December||Monday||Christmas Day|
|26 December||Tuesday||Boxing Day|
|1 January||Monday||New Year’s Day|
|30 March||Friday||Good Friday|
|2 April||Monday||Easter Monday|
|7 May||Monday||Early May bank holiday|
|28 May||Monday||Spring bank holiday|
|27 August||Monday||Summer bank holiday|
|25 December||Tuesday||Christmas Day|
|26 December||Wednesday||Boxing Day|
The best way to contact us is via our message centre within your account. We endeavour to respond to all emails within 1 working day.
Please contact us using the message centre found within your Account Holder Area (please note, you will need to login before you can send a message). Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.
Should you have any further enquiries please either call or write to the following:
Tel Customer Services/Enquiries: 01618131479 (Monday -Friday 8am-8pm, Saturday 9am-4pm)
1-2 The Stables
Please note the above address is not the Returns Department address.
If you have a complaint to make please again contact us using the Message Centre found within your account. Your complaint will receive our urgent attention and we will always acknowledge your complaint.
We will treat your complaint fairly and confidentially and you will be kept informed of what actions we are taking to remedy the complaint and how we intend to improve our services in the future.
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