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Please note that we will be closed on the below dates for Bank Holidays, the dates are:
Friday 25th March
Monday 28th March
Monday 2nd May
Monday 30th May
Monday 29th August
Monday 26th December
Tuesday 27th December
The best way to contact us is via our message centre within your account. We endeavour to respond to all emails within 1 working day.
Please contact us using the message centre found within your Account Holder Area (please note, you will need to login before you can send a message). Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.
Should you have any further enquiries please either call or write to the following:
Tel Customer Services/Enquiries: 01618131479 (Monday -Friday 8am-8pm, Saturday 9am-4pm)
Please note the above address is not the Returns Department address.
If you have a complaint to make please again contact us using the Message Centre found within your account. Your complaint will receive our urgent attention and we will always acknowledge your complaint.
We will treat your complaint fairly and confidentially and you will be kept informed of what actions we are taking to remedy the complaint and how we intend to improve our services in the future.
Simply type a question into the box provided, and the FAQ system will return a brief answer, or a link to more information.
If you can't find what your are looking for please get in touch with our Customer Service Team and we will be happy to help.
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