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Beauty Expert Help FAQ News
The best way to contact us is via our message centre within your account. We endeavour to respond to all emails within 1 working day.
Please contact us using the message centre found within your Account Holder Area (please note, you will need to login before you can send a message). Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.
Should you have any further enquiries please either call or write to the following:
Tel Customer Services/Enquiries: 01618131479 (Monday -Friday 8am-8pm, Saturday 9am-4pm)
1-2 The Stables
Please note the above address is not the Returns Department address.
If you have a complaint to make please again contact us using the Message Centre found within your account. Your complaint will receive our urgent attention and we will always acknowledge your complaint.
We will treat your complaint fairly and confidentially and you will be kept informed of what actions we are taking to remedy the complaint and how we intend to improve our services in the future.
‘We all like to start our Christmas shopping early, we want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
Any item(s) purchased between the 1st of November and 23rd December 2016 can be returned to us for a full refund or a replacement up to 31st January 2017’
Please note that we will be closed on the below dates for Bank Holidays, the dates are:
Friday 25th March
Monday 28th March
Monday 2nd May
Monday 30th May
Monday 29th August
Monday 26th December
Tuesday 27th December
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